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Client satisfaction survey template

The client satisfaction survey template offers a comprehensive tool for assessing aspects like overall satisfaction, recommendations, customer service, and communication, providing a holistic view of the customer's perspective.

Designed to gather invaluable insights, it fosters improvements in products or services, and ultimately enhances the overall customer experience.

Client satisfaction survey

Example questions

Personal Information

Overall Satisfaction

1. How satisfied are you with the product/service you received?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. What specifically did you like about the product/service?
3. What specifically could be improved?

Recommendations

1. Would you recommend the product/service to others?
2. Why or why not?
3. What suggestions do you have for improvement?

Customer Service

1. How would you rate the customer service you received?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. Was the customer service representative knowledgeable and helpful in addressing your needs?

Communication

1. How would you rate the communication you received during the process of receiving the product/service?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. Was the communication clear, timely, and helpful in addressing your needs?

Additional Feedback

1. Is there anything you would like to share about your experience that was not covered in the previous questions?

Client Satisfaction Survey Template Builder

LimeSurvey's client satisfaction survey template builder provides a customizable and comprehensive survey platform to gather valuable feedback from customers, assess their level of satisfaction, and identify areas for improvement to enhance the overall customer experience.

  • Easy and simple to use
  • Statistics
  • Questionnaire templates
  • GDPR compliance
  • So much more…

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Client satisfaction survey questionnaires and client satisfaction surveys created by the LimeSurvey Community allow businesses to collect and analyze feedback from customers, improve their products and services, and enhance the overall customer experience through customizable templates.
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